Returns & Refunds Policy

Due to the perishable nature of our artisanal food products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a claim for a replacement or store credit.

Return Process

• 1.
  Inspect Your Delivery

  Examine your package immediately upon arrival to ensure all items are present and in perfect condition.

• 2.
  Document Issues

  If there are any discrepancies or damages, take clear photographs of the product and the packaging labels.

• 3.
  Contact Support

  Email our guest services team at [email protected] with your order number and the documentation within 24 hours.

• 4.
  Resolution Processing

  Our team will review your request and process an approved refund, store credit, or replacement shipment within 3-5 business days.